Yes I've been a customer for a long time and am not happy. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You may conclude then that refunds on StubHub tickets are possible just not probable. What Qualifying Event Would Trigger 18 Months COBRA Continuation? 03-31-2022 08:37 AM. Get immediate StubHub support from HelpOwl.com. If you have already been paid, we'll charge your credit card on file to recover the payment. What Happens If I DonT Pay National Insurance Contributions? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Dorado, PR 00646, Metro Office Park Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Find help with your questions from other fans through our own peer-to-peer community! How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale where can I go to use activate the voucher so I dont lose that as well. 1.866.788.2482. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. How do I contact StubHub for a refund? Click here to explore your options! Click here to update this department. Please take the tickets directly to the box office for a refund. These are often free tickets the seller can relist. Contact us United States and Canada. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Explain your scenario, and provide any applicable evidence. and take advantage of this neat service whenever you need it. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Since its inception 22 years ago, StubHub has grown to 800 employees. Your California Privacy Rights / Privacy Policy. Ticketmaster will be the only place selling VIP Tickets though. on 2/28 at 12:51PM An email might never be responded to, and the same goes for phone calls. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. The company prides itself on being a Fan-to-Fan service. On March 7th, StubHub emailed Marrali a copt of its refund policy. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). And the exact same seats they re listed and sold for a different amount sold and the payout. If you feel like StubHub cheated you, you could take action against them. New Jersey Hurry up and access DoNotPay from any web browser to check out everything we offer. There's a class action lawsuit against StubHub from other customers who want a refund too. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Make sure your email address is spelled correctly. 0. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. I waited 2 days and tried the access code again..still nothing. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. This watermark prevents others from copying them. Registered users: Log in to your StubHub account. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . A few days later I'm only paid out for 1 set of tickets. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Email: This information has not been added. Purchased 2 NFL tickets on StubHub. Customerscomplained to the media andfiled lawsuits. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Click or tap See actions and select Make changes. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Enter your gift card number in the Add a Fancode & gift code section. The old bait and switch! https://money.com/stubhub-refunds-covid-19-cancellation/. They have a VOID watermark. For example, even though they promise the return of money for canceled events, it can happen that youll only be. A Personal Loan can help you mitigate losses and get back on track. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Colorado: 8,688 customers due $3,120,442 in refunds. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Dollar Scholar Asks: Why Can't the Government Just Print More Money? The company does have something they term FanProtect Guarantee in its User Agreement. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. In other words, when it can be too late to get a refund. StubHub offersthe retroactive refunds because the live events industry is opening back up. Have an idea for StubHub? And never again. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. It is taking Stubhub about 120 days to process refunds. 1.866.788.2482. There Application crashes. Request and Get a StubHub Refund Right Now. Many companies featured on Money advertise with us. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Copyright 2020 Scripps Media, Inc. All rights reserved. They showed my same seats that they cancelled sold and the payout. She came back and said I'm refunding your money butand then starts fighting with me again. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. It is possible to request a refund on a purchased StubHub ticket manually. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. on 2/28 at 3:05PM Another way you might reach the company is by sending them an email. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . NewsletterDollar ScholarStill learning the basics of personal finance? If I did I woulda dropped my price or took my friend to the game. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Open a new browser and try logging in again. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. They're upset StubHub is refusing to . New York StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Just log into your DoNotPay account using any. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. North Carolina In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Copyright 2007 - 2023, ContactHelp.com. You already know that. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. No. Indiana: "approximately 6,800 consumers" affected. To reach customer support call 1-866-788-2482 Find contact information here. Click on any of the links and there is a private message link on the moderators page They can assist you. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Does StubHub have live chat? Supervisor " would NOT SPEAK WITH ME. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Help us improve this article with your feedback. Your online site is a disaster, It does not work to apply a credit. Danielle is the author of this solution article. StubHub is also required to process any refund requests it receives going forward for the events at issue. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. I been buying and selling for 12 years with them. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Sit back and relax while we do the work. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Viagogo, a tickets marketplace, bought StubHub in February 2020. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Review the StubHub return and refund policy at ReturnsAndRefunds.com. JEVAR IS WHO HANDLED MY CALL. The company prides itself on being a Fan-to-Fan service. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Sellers . You can reach the corporate office at 415-222-8400. This material may not be published, broadcast, rewritten, or redistributed. StubHub sellers set the price of their tickets. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Customer service all the way to your seat, 2000-2022 StubHub. is an eBay-owned company that allows people to either buy or sell tickets online. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. . See detailed StubHub customer service rankings, employee comments and much more from our sister site. Poor customer service is the biggest pet peeve to DoNotPay. What a horrible service! There you will see your canceled event credit along with a link to request a refund instead. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. A million dollar company can not compensate a loyal customer a few hundred bucks. Check out the table below to see the best alternatives to StubHub. Remember, your order is covered by our FanProtect Guarantee." Maryland: No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The credits are valid through the end of 2022. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Have a StubHub question? These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Customer Service training is needed. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. I was only given the option of the credit and the event was in CA. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. I had a fraudulent charge on my credit card account from Match.com. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. I received an access code that didn't work and Customer Service asked me to give the seller a little time. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Phone: 866-788-2482. Enjoy!Make sure we land in your inbox, not your spam folder. Covid 31 Refunds 41 StubHub 211. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Listings for companies similar to StubHub: Customer service is awful. Go ahead and file a chargeback on your credit card. With only these four steps, your refund request is faxed. Had a concert canceled because of COVID-19? SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Reply anytime to let us know how we can improve. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. How do I contact StubHub for refund? Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Enjoy! How do I complain to StubHub? Hawaii User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. DoNotPay doesnt care about that. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Customer service all the way to your seat, 2000-2022 StubHub. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. They may sell them for more or less than face value. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. If your payment is pending, well cancel the payment. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Those will be paid out by the end of May. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Georgia See if youre using the right email and password. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. It is now November - this is ridiculous. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. How can I email stubhub to refund tickets for a cencelled event. What Is Public Liability Insurance For A Wedding? Harris Teeter. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Let us teach you the major money lessons you NEED to know. Otherwise you will receive a voucher for 120% of your purchase price. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Let us teach you the major money lessons you NEED to know. Lots 81-82 Street C On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Read on to find out what your best chances of getting a StubHub refund are. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. No problem. Pennsylvania Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Ohio Attorney. Find the sale. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. They are printed with duplicate. Personal Loans can provide financial relief during an emergency. This means sellers set the ticket prices. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. The cash refund will be issued by May 31, 2021 and will. to check out everything we offer. StubHub was founded in 2000 and its current CEO is Eric H. Baker. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Contact us United States and Canada. You can also try refreshing your Listings page. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. How do we request the refund? International orders are handled a bit differently than those within the US, @Lighty7. this link is to an external site that may or may not meet accessibility guidelines. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. please contact StubHub US Customer Service at 1.866. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? The seller would net $85.. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Sign in, or if youre new to StubHub, sign up for free. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. "If you have tickets to a show that is postponed, you will be able to select your refund . Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All Rights Reserved. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. On March 7th, StubHub emailed Marrali a copt of its refund policy. Postponed events may not be eligible for refunds. Would not make an exception,to a hotel reservation I made thru Priceline. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. "So were afraid that its just gonna be money thrown to the wind.. Please note that, for canceled events, no . 1:00. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Wish they would help. We do still love going to events and want buying tickets online to be easy and safe. 6:00 AM - 7:00 PM PT weekends. but I havent been able to get in contact with anyone from StubHub. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. "The return of live events, the input of customers, partners, and regulators, and the . Find contact information here. "The return of live events, the input of customers, partners, and regulators, and the . After the switch, you will enter the email address you use to access the community in order to reset your password. New Yorkers, however, are in luck. . But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Great help!!! I was a no show due to a soft water flooding of o How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets / What happens when an event is canceled. We'll do our best to get back to you in the next 24 hours. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Still learning the basics of personal finance? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Absolutely, you can list these tickets for sale on our site ! I would like to request a refund for the cancelled Billie show versus the credit that Ive received. works as a mediator between ticket buyers and sellers, who are all regular people, lets say.
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