Search and book from over 15,000 cruise itineraries. Good job! Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Options for mobility and medical assistance and first-time flyers. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Part-time. I interviewed at Qantas (Sydney) in June 2017. I guess its for if were rights person for this position. Great job! ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Use your points for flights, upgrades, hotels, or car hire. Firstly it was a one on one interview. I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. Adding an example will make your response more memorable and meaningful to the interviewer. Be the first to find this interview helpful. I applied online. Book city tours, hop-on-hop-off buses, organised tours and more. I know it is important to try and relate to them in a very personable way to help make their day better. I applied online the Qantas website and I got an email about a week later for chat interview. how did you handle it? As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. Adding an example will strengthen your answer and make it more memorable to the interviewer. describe a time you saw a staff were doing something dangerous Free interview details posted anonymously by Qantas interview candidates. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Compare and book travel insurance for your next trip. What is the hiring process for remote jobs at Qantas? Qantas are a good company to work for with regards to pay and conditions. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If you're successful in being short-listed, you'll be invited to attend an assessment. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. The process took 2 months. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Great job! Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Great! Tried to book the same flights online and it said "flight full". I applied online. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. The process took 2 days. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Customer Service Agent - Full-time Position - $19 - $21/hr. Nice! ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. First, you need to click here. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Free interview details posted anonymously by Qantas interview candidates. Upgrade my browser. Book city tours, hop-on-hop-off buses, organised tours and more. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? We do not have advertisements on our pages but we do try to make money through paid-memberships. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. I applied online. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Then we had group activity and interview with a Qantas staff. What are you most excited about when it comes to the role? Our customer service teams represent us on the ground and in the air. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . I also have a lot of experience in different point-of-sale programs and the Sage CRM program. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Wow! I applied online. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Upgrade my browser. Getting to wear multiple hats? Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Discover our Australian domestic and international network, airline partners and oneworld. Stage 3 was a group activity. I interviewed at Qantas in Feb 2023. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. why did you leave your previous job and why do you want to work with Qantas You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. It will redirect you to the airline's official page. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Establish customer relationships and follow up with customers, as needed. I applied online. The first part is an online interview. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Detail-oriented? Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. Our date tracking prior to 2019 was not accurately kept. Excellent! To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. The process took 4 weeks. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Bookcar hire,car specials,commercial vehiclesandairport transfers. Be specific with your answers they want examples "I've had two jobs where I did a lot of work with customers over the phone. I applied online. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. I interviewed at Qantas in Feb 2023. It consisted of being welcomed and then being split into different groups. The process took 9 months. Deals on Qantas flights across a range of Australian and international destinations. describe a time you saw a staff were doing something dangerous I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. . Around 20 of us were arranged to seat in a area, professionally dressed. Why did you decide to move on from them? I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. Looking for some holiday inspiration? In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely.
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