marta mobility customer service

The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Atlanta, GA 30324. Door-to-Door service is available to customers who require such assistance. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. The customer cannot depart earlier than 4:00 PM. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Five Points Lost and Found Office is temporarily closed. The lift can only be occupied by one person at a time. 3. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. The assigned Mobility Bus is scheduled to arrive during this time. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Customers can confirm and cancel future trips through the automated system and the MARTA website. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Weekday: 4:45 AM - 1 AM; . MARTA is diligently working to fill these positions as soon as possible and we have. 404-848-5826. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Customer Service. Appeals must be received within sixty days (60) of receipt of the denial letter. MARTA Mobility does not access residential driveways. Cards MUST be turned in immediately for a re-placement at no cost. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Also please be advised that this card must be surrendered upon request by a MARTA official. breezecard.com. *Unlimited rides for consecutive days beginning first day of use. Customers are allowed to bring bikes on buses that are equipped with a bike rack. EXAMPLE: Customer prioritizes the Pick-Up Time. Five Points Lost and Found Office is temporarily closed. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. For this reason, different types of eligibility that have developed in the transit industry, including: To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. MARTA Transit; MARTA Service . Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Lost Item Inquiry Formfor lost items. A MARTA Mobility Service Agent will explain the service and/or mail an application. Small strollers or carts must be securely held and not block aisles or passageways. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA Police (Emergency) 404-848-4911. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. You can also load stored value (cash) at the cost of $1 per trip. . A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Customers are responsible for providing access to gated communities or secured complexes. I think that things are what you make it. Customers with inoperative wheelchairs cannot be transported. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Customer zip code, which is the password to access the automated system. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. A $5.00 replacement fee will be charged for all subsequent replacement cards. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Exact addresses of both the origin and destination. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. A MARTA Mobility Service Agent will explain the service and/or mail an application. All fare types must be loaded on a MARTA Mobility Breeze Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays MARTA Police (Emergency) 404-848-4911. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Everybody needs their own. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Applicants should indicate whether they will travel with a PCA during the application process. Partnership Program. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Atlanta, GA 30324 Atlanta, GA 30303. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. It's part of making MARTA a transit system everyone can use. Visit our MARTA Mobility page to see the qualifications for this service. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Is a shared ride, advanced reservation mode of public transportation. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Requests to suspend subscription service must be made at least thirty (30) days in advance. It is strongly recommended that a customer using a manual wheelchair have attached footrests. You willstill have the optionof goingintovoicemail. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Alternative format requests may also be made during the application process. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. However, a replacement fee will be charged for each lost or stolen card. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customer Service. Assault or threat of assault is prohibited. Atlanta, GA 30324-3330, Via Fax: Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. http://www.itsmarta.com/ride-with-respect.aspx. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Parking Availability; Parking Fees; Key Parking Status; More. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Superintendent of Mobility Operations For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. It is the operators responsibility to ensure that mobility aids are safely secured. University Program. Conditional eligibility (some trips). In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. . In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Reservation or MARTA Mobility Agents name, if concerning a telephone conversation MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA Reduced Fare Office The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Riders' Advisory Council; MARTA HOPE Program; . Learn more about bikes and MARTA. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Student Program (K-12) Group Discount. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. 404-848-5826. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Click hereto access the Mobility Reservation System. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. card with a picture each time they board a Mobility Bus. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. 6. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Customers will be asked to leave a voicemail with their name and phone number. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customer Service. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. view details. MARTA has the right not to issue a replacement card. If known, nearest cross streets and easily identified pick-up points. To view the full code, please visit A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Additional companions will be allowed on a space available basis. https://pass.itsmarta.com/Account/Login. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. 2424 Piedmont Road, NE Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. MARTA Police (Emergency) 404-848-4911. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). The operator will not carry packages through the door. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. traveltraining@itsmarta.com. that the online Mobility application is currently unavailable. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Overview 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. MARTA reserves the right to limit the number of replacements. TDD or FIRS: 1-800-877-8339 MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. The application allows for the following online: PCAs travel at no cost when accompanying the eligible customer. The fax number for Mobility Eligibility is 404-848-6900. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Mobility Operators are prohibited from administering medication. Rail stations have both elevators and escalators. We apologize A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Operators are not permitted to handle service animals. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. MARTA is a stable in Atlanta and people stay with them till retirement. Where can I purchase bus passes? The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. B. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 404-848-5389, or mobilitycertification@itsmarta.com, Administering medication is the customers responsibility. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY 404-848-5000 . A requested trip time may not be available. Mobility Fares. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. VI Complaint Resolution Procedure and Form. Scooters are often unstable on lift equipment. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Simply tap your card on the Breeze target wherever your riding. Atlanta, GA 30324-3330, In Person: If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Customer must arrive at work, school or appointment no later than 8:00 AM. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Customers must have correct fare immediately upon boarding in order to ride. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. University Program. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Riders' Advisory Council; . MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA Mobility service is curb-to-curb. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). MARTA Mobility. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus.

Chelsea Public Schools Staff Directory, Articles M